The Company would like to recruit an IT Technical Support Specialist to be based at Phalanndwa Colliery in Delmas X1 and Gugulethu Colliery in Hendrina X1.    

Skills and Qualifications

• Matric or equivalent; additional technical certifications or degrees are a plus.

• Minimum of 2 years of experience in technical support or a related role

• Strong technical background in computer hardware, software, and operating systems

• Knowledge of networking concepts and troubleshooting

• Familiarity with help desk ticketing systems and remote support tools

• Excellent problem-solving and analytical skills

• Strong customer service and communication skills

• Ability to work independently and in a team environment.

• Strong attention to detail and organization skills 

Key Responsibilities:

• Provide technical support to customers and internal users via phone, email, or in-person.

• Diagnose and troubleshoot hardware and software issues.

• Escalate complex issues to appropriate teams or senior technicians as needed.

• Track and document customer interactions and issue resolution in a ticketing system

• Install, configure, and update software and hardware components.

• Assist with system and software upgrades and migrations.

• Collaborate with cross-functional teams to resolve customer issues and provide timely resolutions.

• Provide end-user training and support for software applications and systems. 

if you are interested in applying for this position, please forward your CV and copies of qualifications by latest close of business 14 June 2023 to: headofficerecruitment@canyoncoal.com. No late applications will be accepted.  

If you have not heard from us within 14 days of your application, please consider your application unsuccessful. 

Canyon Coal is an equal opportunity employer and preference will be given to candidates meeting the requirements as per our employment equity commitments 

Canyon Coal is aware that there are many fraudulent job postings circulating that promise interviews, leads, and/or job appointments. Go to https://www.canyoncoal.com/fraud-alert for more about this.

Closing Date: 14 June 2023 (Close of Business)