The company would like to recruit two IT Technicians to be based at Canyon Coal head office in Sandton.

SKILLS & QUALIFICATIONS

• Grade 12 or equivalent; relevant certifications or technical degrees are a plus

• Computer Literate

• Valid SA Driver’s License

EXPERIENCE

• At least 3 years’ experience in a similar position in the mining industry

OTHER SKILLS & COMPETENCIES

• Strong technical background in computer hardware, software, and operating systems

• Knowledge of networking concepts and troubleshooting

• Familiarity with help desk ticketing systems and remote support tools

• Excellent problem-solving and analytical skills

• Strong customer service and communication skills

• Ability to work independently and in a team environment

• Strong attention to detail and organisation skills

DUTIES & RESPONSIBILITIES

• Provide technical support to customers and internal users via phone, email, or in person

• Diagnose and troubleshoot hardware and software issues

• Escalate complex issues to appropriate teams or senior technicians as needed

• Track and document customer interactions and issue resolution in a ticketing system

• Install, configure, and update software and hardware components

• Assist with system and software upgrades and migrations

• Collaborate with cross-functional teams to resolve customer issues and provide timely resolutions

• Provide end-user training and support for software applications and systems

If you are interested in applying for this position, please forward your CV and copies of qualifications by latest close of business 07 August 2024. No late applications will be accepted. E-mail address: headofficerecruitment@canyoncoal.com.

If you have not heard from us within 14 days of your application, please consider your application unsuccessful. 

Canyon Coal is an equal opportunity employer and preference will be given to candidates meeting the requirements as per our employment equity commitments.